Have a question?
Contact us!
Please read the FAQ before contacting support about your order.
If you can’t find what you need from the resources on our site, you can use one of our online forms to send us your question. We’ll contact you as soon as possible with the information you requested. We’re available to answer your questions via Email.
We offer a flexible return policy for most of our products. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund, exchange, or store credit. To ensure smooth processing, please follow these steps:
Contact us within 30 days of receiving your order via email.
Provide your order number and reason for return, along with a photo if the item is defective.
Once approved, we will send you a return authorization (RA) number and the return address.
Ship the product back in its original packaging, including all accessories and tags.
Upon receiving the returned item, we will process your refund or exchange within 5-10 business days.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your not satisfied with your item(s), please email us at support@iideelshades.com stating the reason within 14 days from receiving your order. We will look at each case independently and decide wether to offer a replacement order, a store credit, or a refund depending on the issue.
Please note we do not issue store credit or monetary refunds for the following:
- Products that are marked or damaged in any way
- Orders in which addresses are inputted incorrectly by the customer
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping charges unless the item is defective or damaged.
If you paid via **PayPal**, your refund will be credited back to your PayPal account.
All of our products are carefully inspected for quality and we will replace any flawed item.
If you received a damaged/flawed/incorrect order in the mail, we are here to support you. First, please send us a picture of the item with a description of the issue by contacting our customer support team at support@iideelshades.com. Each case will be handled individually.
Once an order is placed, you have 24 hours to make any modifications or cancell the order. Contact our customer support team at support@iideelshades.com.
After 24 hours, it will be too late to make any modifications or cancel your order.
We offer a flexible return policy for most of our products. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund, exchange, or store credit. To ensure smooth processing, please follow these steps:
Contact us within 30 days of receiving your order via email.
Provide your order number and reason for return, along with a photo if the item is defective.
Once approved, we will send you a return authorization (RA) number and the return address.
Ship the product back in its original packaging, including all accessories and tags.
Upon receiving the returned item, we will process your refund or exchange within 5-10 business days.
We accept all major credit cards, visa, mastercard, AMEX, discover JCB, PayPal, google pay and apple pay