Faq Help Center
Returns & REFUND
All of our products are carefully inspected for quality and we will replace any flawed item.
If you received a damaged/flawed/incorrect order in the mail, we are here to support you. First, please send us a picture of the item with a description of the issue by contacting our customer support team at support@iideelshades.com. Each case will be handled individually.
We offer a flexible return policy for most of our products. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund, exchange, or store credit. To ensure smooth processing, please follow these steps:
Contact us within 30 days of receiving your order via email.
Provide your order number and reason for return, along with a photo if the item is defective.
Once approved, we will send you a return authorization (RA) number and the return address.
Ship the product back in its original packaging, including all accessories and tags.
Upon receiving the returned item, we will process your refund or exchange within 5-10 business days.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your not satisfied with your item(s), please email us at support@iideelshades.com stating the reason within 14 days from receiving your order. We will look at each case independently and decide wether to offer a replacement order, a store credit, or a refund depending on the issue.
Please note we do not issue store credit or monetary refunds for the following:
- Products that are marked or damaged in any way
- Orders in which addresses are inputted incorrectly by the customer
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping charges unless the item is defective or damaged.
If you paid via **PayPal**, your refund will be credited back to your PayPal account.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@aquamarine-turkey-105695.hostingersite.com.
We only replace items if they are defective or damaged, If you need to exchange it for the same item, send us an email at support@iideelshades.com.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should contact our support team at support@iideelshades.com for instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please contact support at support@iideelshades.com
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Shipping & recent orders
Your order ships using the carrier shown in your tracking email.
Orders are typically processed within 1–2 business days. Custom orders may take longer, up to 5–10 days.
Standard Shipping (DDP)
USA: 7–9 business days
Europe (UK/FR/DE): 3–5 business days
Rest of World: 5–15 business days
Express Shipping (FedEx, UPS, DHL)
Rest of World: 4–7 business days
USA: 2–3 business days
Europe (UK/FR/DE): 3–5 business days
Business days are Monday–Friday, excluding holidays.
You will receive an email notifying you of every status of shipment, from transit to delivery.
Tracking may take 24–48 hours to update depending on the carrier. If it hasn’t updated after several days, contact us at support@aquamarine-turkey-105695.hostingersite.com.
Sometimes carriers mark packages as delivered a day early.
Check with neighbours or your local post office. If you still can’t locate it, reach out to us.
